Please note, as the risk of COVID-19 is still at a substantial risk, we ask all patients to wear face coverings and social distancing when in the surgery.
Please note that due to current COVID-19 situation, online booking of appointments has been suspended. This is to allow us to triage all appointment requests.
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
Our trained receptionists will ask you a few questions regarding the reason for your appointment. This will allow us to direct you to the most appropriate service. We would appreciate your co-operation with this and believe this will be helpful to you.
For females aged between 16-65 if you believe you have a urine infection then your pharmacy can prescribe medication for this.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Patients who have a problem outwith the surgery opening hours that can’t wait until the surgery reopens should contact NHS24 by dialling 111.
Your appointment at the Practice
- All surgeries are by appointment and currently by telephone triage in the first instance.
- If GP believes it is clinically required for you to be seen they will arrange this with you.
- Please telephone 01505 683591 from 08:30 to 13:00 or 14:00 – 17:30 to make an appointment
- You may consult any doctor
- Please make one appointment for each member of the family who needs to be seen
- Where possible we will try and accommodate a request for a particular doctor but this is not always possible.
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else.
We ask that you arrive on time for your appointment so as not to cause delays to other patients who do arrive on time. If you arrive late you may be asked to reschedule your appointment.
If you would like advice from a doctor please phone and request a telephone appointment. If you require urgent advice please make the receptionist aware of the nature of your problem.
If you have a pressing medical problem that cannot wait , please phone before 10:30am and make this known to the receptionist at the time of the request. We do our very best to fit in urgent problems, but a choice of doctor is not usually possible in that instance. Please do your best to help us to help you.
Sick children will always be seen as soon as possible if brought to the surgery. If in doubt about bringing the child to the surgery, please speak to a doctor.
Can I bring someone to accompany me to the Appointment?
We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.
Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.
Occasionally we might ask for them to leave but this would be unusual.
If you require interpretation services please contact us in advance of you appointment and we will arrange this.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.
GP Registrars in The Practice
The practice takes an active role in teaching and training of new General Practitioners. These doctors, who are fully qualified, are receiving experience in General Practice. They are usually attached to the practice for blocks of 6 months or a year depending upon where they are in their training.
If you are too unwell to attend or be brought to the surgery please phone before 10:30. This enables the doctors to plan their visits. Home visits are for those who are housebound or are too ill to be moved from the house. House visits are not done because transport is inconvenient. For urgent home visits please phone 01505 683333. All patients phoning for home visits may be asked some brief details by the receptionist to help the doctor prioritise and you may be asked to speak to a doctor when you phon
Please phone 01505 683333 between 08:00 and 17:30 Monday to Friday