See your Pharmacist First

NHS Pharmacy First Scotland will allow community pharmacies to give people expert help for treating conditions such as sore throats, earache and cold sores, along with common clinical conditions such as urinary tract infections (UTI’s).

Patient Access

Changes to Patient Access login

In line with our IT systems commitment to security, they have introduced a new multi-factor authentication (MFA) log-in process for Patient Access. 

Users will be required to input a one-time-passcode (OTP) from an authenticator application to log-in to their account. You can find more information on the Patient Access website here. 

Users can choose an authenticator application for mobile or desktop devices, and there are several free options to choose from. We’ve included some suggestions here.  

Users could also choose biometrics (Face ID or Touch ID) to log-in. 

For users who do not have a mobile phone: The company are making changes so that users do not need to add a mobile phone number to their Patient Access account. They can then choose to use a desktop authenticator to complete the MFA log-in. They expect to release this change in the coming weeks.  

We understand that this change may take some time to adapt to, and we have more information here to support users, as well as the Support Desk. We appreciate your understanding.